| |
|
| DELIVERY
|
|
| |
We endeavour to dispatch all orders within 24 hours.
Your order will be shipped once payment has been approved and delivery/billing address has been verified.
To calculate when your order will arrive, please start with the day you receive your order dispatch email and count only working days thereafter (not including Saturdays, Sundays and Bank Holidays.)
Please note: Your order will require a signature on receipt.. |
|
We offer free standard delivery to the UK, UK Express delivery and Worldwide Delivery.
Please see below for a summary of our delivery costs and times.
| UK DELIVERY |
UK
|
STANDARD: within 3 - 5 days
FREE
|
EXPRESS : 1 - 2 days **
£5.95
|
| |
| EUROPEAN DELIVERY |
Europe
|
within 3 - 5 days
|
£10.00
|
| INTERNATIONAL DELIVERY |
Worldwide
(not available to USA)
|
within 5 days
|
£13.00
|
|
|
|
|
| PAYMENT
OPTIONS |
| |
We accept the following major credit/debit cards via our card processor WorldPay:
We also accept payments via Paypal.
As we are a UK company, all charges
on the website are in GB Pounds. If you are purchasing from
overseas, your card issuer will convert the charge into your
local currency.
top of page
|
| SECURITY |
| |
At indiansky.com we take your online security
very seriously. Please see below for details of how we protect
the information you provide us.
We do not hold any of your credit card information. This information is securely collected by our online authorised payment
processor WorldPay (part of the Royal Bank of Scotland).
With the industry's most-advanced encryption, fraud prevention and protection policies, WorldPay is dedicated to keeping your account safe and
secure.
WorldPay automatically encrypts your confidential information in transit from your
computer to thiers using the Secure Sockets Layer protocol (SSL) with an
encryption key length of 128-bits (the highest level commercially available).
Before you even register or log in to the site, our server checks that you're
using an approved browser - one that uses SSL 3.0 or higher.
Once your
information reaches WorldPay, it resides on a server that is heavily guarded both
physically and electronically. WorldPay servers sit behind an electronic firewall and
are not directly connected to the Internet, so your private information is
available only to authorised computers.
When the letters "http" in the URL
(address bar) change to "http", the "s"
indicates you are in a secure area employing SSL. Information
passed between your computer and the payment web site cannot be read
in the event someone else intercepts it. This technology includes
the following features:
- Authentication
- this assures your browser that your data is being sent
to the correct computer server, and that the server is secure.
- Encryption
- this encodes the data, so that is cannot be read by anyone
other that the secure server
- Data
Integrity - this checks the data being transferred
to ensure it has not been altered
To check the security of the website, simply look in the lower
bar of your browser when you fill in your payment details.
You will see an unbroken key or closed lock, showing that
encryption is active and your information is secure. For security
reasons, we strongly recommend that you do not send credit
card numbers by standard email.
For more information please see WorldPay's security information
We guarantee to comply with the standards, procedures and
requirements laid down in the UK Data Protection Acts 1984
and 1998, to ensure that your personal information is kept
secure and processed fairly and lawfully.
top of page
|
| RETURNS
POLICY |
| |
Return an item
We want you to be completely delighted with every purchase you make from Indian Sky Limited.
All items - except earrings (or jewellery sets which include earrings) and body jewellery for hygiene purposes - can be returned or exchanged provided they are in their original condition.
If you are not completely satisfied with your purchase, please email us at returns@indiansky.com explaining why you wish to return or exchange the item. You will then receive an email within 24 hours with a unique Returns Authorisation Code and instructions on how to proceed. Please do not return the item until you have received this email and your
Returns Authorisation Code from Indian Sky.
Please note that items cannot be returned unless they are in their original condition, and within 10 days of the original purchase date. Please include the original packaging and any enclosed documentation in the return. Where items are received in their original condition, and in accordance with the above, a full refund will be issued on receipt. If the item is not returned in its original condition and is unsaleable we will be unable to authorise a refund, and the item will be returned to you at your expense.
The item is your responsibility until it reaches us. For your own protection, we therefore recommend that you send the parcel using a delivery service that insures the parcel for the value of the goods. Please always arrange proof of posting (available free of charge at post office counters) when returning goods. This does not affect your statutory rights
*Note: All products are checked thorougly before dispatch. Please take care when trying on items of clothing and please ensure that you are not wearing make-up, perfume or a deodorant which may leave marks or a scent on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Faulty or wrong item
If the item you received is faulty or is not what you
originally ordered, please contact us via our online contact form in the contact us section or
e-mail our Customer Service department - cs@indiansky.com quoting your
order number, your name and address, details of the product and the reason for
return, and whether you require a refund or a replacement. We will then advise
on how to proceed with the return.
Distance Selling
Regulations
Under the United Kingdom's
Distance Selling Regulations you have the right to cancel your order for any
item purchased from Indian Sky , for a full refund. This does not apply to items
that cannot be returned for hygiene reasons, and have been unsealed. Order
cancellations must be made in writing, quoting your order number, within 7 days
of delivery of your item(s), and can be sent by e-mail to cs@indiansky.com, or
by post to the address above. Once you have cancelled your order, the goods
should be returned to the same address, in their original condition, within 10
days of receipt. The item is your responsibility until it reaches us. For your
own protection, we recommend that you send the parcel using a delivery service
that insures you for the value of the goods.
Return
Postage
If you are returning an item to us for a refund or an
exchange then the cost of returning the item to us is your responsibility.
If
the item you received is faulty or is not what you originally ordered, please
contact us via our online contact form or e-mail our Customer Service
department - cs@indiansky.com quoting your order number, your name and
address, and details of the product. You will then be advised on how to proceed
with the return.
This returns policy does not affect your
statutory rights.
Product care
*Note: All products are checked thorougly before dipsatch. Please take care when trying on items of clothing and please ensure that you are not wearing make-up, perfume or a deodorant which may leave marks or a scent on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Garment Care:
Saris, Scarves, Shawls
All of our garments are of the highest quality. To enable you to enjoy your purchase time and time again, please read the Garment Care Guide.
Due to the ornate nature of many of our garments, and the delicate fabrics used in their construction, all saris, shawls and scarves are dry clean only (unless otherwise indicated). Avoid spraying perfume or deodorant directly onto the garment as this may stain the fabric. Care should also be taken to ensure that jewellery worn with the garment does not catch on the fabric.
When ironing your garment, use a low heat and place a white cotton cloth between the iron and the garment. Always unfold the item completely when ironing so as to avoid pressing any raised embellished areas into another part of the fabric, or ironing in fold lines.
A protective bag has been provided to house your garment and to avoid catching the fabric or damaging it in any way.
Jewellery Care
Caring for your jewellery:
To care for your jewellery purchase, take care to avoid contact with perfume or hairspray. Remove rings and bracelets when applying lotions or creams, as these will dull the jewellery. To keep your jewellery purchase clean, buff gently with a soft cloth.
top of page
|
| ORDER
STATUS |
| |
We will send updates
regarding the status of your order, including when your item(s)
ship to the email address you provided when ordering. If you
have any queries relating to your order please contact us
via our online form or email us at: cs@indiansky.com
Please print out your order details and
our terms and conditions for your reference
(Trading
Standards advice for consumers)
top of page
|
| ORDER
CANCELLATION |
| |
You may cancel any
Indian Sky order as long as the order has not been shipped.
Please contact us via our online form or email us at:
cs@indiansky.com to determine the order status quoting
your order number.
If the order has been
shipped you will need to return the order to us. You still
have the right to cancel your order under the United Kingdom's
Distance Selling Regulations, for a full refund. Order cancellation
must be made in writing, quoting your order number, within
7 days of delivery of your item (s), and can be sent by via
our online form
, via email at: cs@indiansky.com , or
by post to:
INDIAN SKY
9 Wool Road
London SW20 0HN
United Kingdom
Once you have cancelled
your order, the goods should be returned to the same address,
in their original condition, within 14 days of receipt. The
item is your responsibility until it reaches us. For your
own protection, we recommend that you send the parcel using
a delivery service that insures you for the value of the goods.
top of page
|
| PRIVACY
POLICY |
| |
At www.indiansky.com , we respect your
privacy and are committed to maintaining it.
When you shop on this Website, we will ask you to input and
will collect Personal Information from you such as your name,
e-mail address, billing address, delivery address, telephone
number, product selections, credit card or other payment information
and a password
We may also collect information about
where you are on the internet (eg the URL you came from, IP
address, domain types like .co.uk and .com), your browser
type, the country where your computer is located, the pages
of our website that were viewed during your visit, the advertisements
you clicked on. We may collect this information even if you
do not register with us. None of this data is of a personal
nature and will help us improve the quality of our service.
How we use the information we collect:
- Processing your orders
- Administering your account
- Improving the website's performance
by analysing statistical data
- If you consent, to notify
you of products or special offers that may be of interest
to you.
You agree that you do not object to
us contacting you for any of the above purposes whether by
telephone, e-mail or in writing and you confirm that you do
not and will not consider any of the above as being a breach
of any of your rights under the Telecommunications (Data Protection
and Privacy) Regulations 1999.
Your Personal Information may be disclosed
to reputable third parties who will help process your order.
Indian Sky requires all such third parties to treat your personal
information as fully confidential and to fully comply with
all applicable UK Data Protection and consumer legislation
from time to time in place. We will not release your Personal
Information to any company outside of Indian Sky for mailing
or marketing purposes.
We use 'Cookies' to keep track of your
current shopping session to personalise your experience and
so that you may retrieve your shopping cart at any time. 'Cookies'
are tiny text files which our Website places on your computer's
hard drive to store information about your shopping session
and to identify your computer. `Cookies` cannot harm your
computer and do not contain any personal or private information.
We do not hold any of your credit card information. This information is securely collected by our authorised payment
processor WorldPay (part of the Royal Bank of Scotland group).
With the industry's most-advanced encryption, fraud prevention and protection policies, WorldPay is dedicated to keeping your account safe and
secure. Once your
information reaches WorldPay, it resides on a server that is heavily guarded both
physically and electronically. WorldPay servers sit behind an electronic firewall and
are not directly connected to the Internet, so your private information is
available only to authorised computers.
For more information on how WorldPay protects your privacy please click here
To unsubscribe:
You unsubscribe via our online form in the unsubscribe section
above or you can email us at cs@indiansky.com. Alternatively,
write to us at: Customer Services, Indian Sky Ltd, 9 Wool Road, London SW20 0HN, United Kingdom
Please ensure you list all the
email and postal addresses you have given us in the past.
Please check back frequently to see any updates or changes
to our privacy policy.
top of page
|
| UNSUBSCRIBE |
| |
To unsubscribe from the Indian Sky mailing list, simply enter
your details below.
|
| |
| |
|
Please note: in order to unsubscribe you from our mailing list,
we need to know the exact details (email address, name)
you gave us when you subscribed.
(Please allow 48 hours for your unsubscription request to be
processed - thanks for your patience.)
top of page
|
| DISCLAIMER |
| |
- All information including
prices are correct at time of publishing and include packaging
and standard (3 - 5 working day) UK delivery.
- The greatest care has been
taken to ensure that the descriptions and colour matching
are accurate. However, the reproduction of colours is as
accurate as photographic and publishing processes will allow.
top of page
|
| TERMS
& CONDITIONS |
| |
Indian Sky Ltd. Registered in England at Companies House No.
05152653.
Registered Office: 9 Wool Road, London SW20 0HN, United Kingdom
.
These terms and conditions apply to items ordered by Internet
from the Indian Sky Ltd website. .
Please take time to read these terms and conditions it is
important for both of us that you understand our contractual
relationship relating to your use of the website. Please make
sure that you have read these terms and conditions before
completing your transaction with us. We will not allow you
to purchase any products from the website unless you have
confirmed that you have read these terms.
You undertake to us that the details you give to us while
using the website are correct in particular that the credit
or debit card you are using is your own and that there are
sufficient funds to cover the cost of the product or service.
If there are any changes to the details supplied to us by
you it is your responsibility to inform Indian Sky via our
web form or by contacting our Customer Services as soon as
possible.
Order acknowledgement
Your order will be acknowledged via email, if you enter a
correct email address. Acceptance of the order will take place
on clearance of payment.
Payment
Payment may be made by any of the methods indicated on our
website and will be debited when we receive your order.
You will be charged the current price for buying goods from
our website at the date you place your order. All prices are
displayed on our website and are inclusive of VAT, where applicable,
at 17.5%. We reserve the right to amend prices if there is
a change in the rate of VAT. Standard Delivery (3-5 working
days) is included in the price for UK locations only. Prices
for European and International addresses can be found on our
website under the Customer Service section. We do our best
to make sure that prices are correctly shown but very occasionally
an error may occur.
We will do our best to correct errors and omissions as quickly
as practicable after being notified of them. However because
of the technology that is required in operating the website
there may be times when obvious errors occur. For example,
very occasionally, this may result in a price, or product
or other detail displayed or presented on the website being
incorrect. In this case we reserve the right to cancel that
contract, but this of course will be without any liability
to you. If this should happen, we will correct the price and
ask you to confirm whether you still wish to purchase the
goods at the correct price.
Delivery
Goods are delivered by Royal Mail.
A signature will be required to acknowledge delivery. The
signature of the person accepting delivery at the delivery
address will be proof that you or the person to whom the order
is addressed, has received the delivery.
If no-one is available to sign and receive the product, a
card will be left informing the recipient of the next available
options.
Orders will be processed only after payment has cleared.
Please note: delivery is by Royal Mail , therefore Indian
Sky cannot be held responsible for delays experienced by the
postal system
Cancellation
If, for any reason, you are unhappy with the item/s you have
ordered you have the right to cancel.
If you wish to cancel before the items are dispatched you
are asked to contact us, by e-mail (cs@indiansky.com) or via
our web form in the contact us section as soon as is practicably
possible.
If the order has been
shipped you will need to return the order to us. You still
have the right to cancel your order under the United Kingdom's
Distance Selling Regulations, for a full refund. Order cancellation
must be made in writing, quoting your order number, within
7 days of delivery of your item (s), and can be sent by via our
online
form, via email at: cs@indiansky.com, or by post to: INDIAN
SKY RETURNS, 9 Wool Road, London SW20 0HN, United Kingdom
Once you have cancelled
your order, the goods should be returned to the same address,
in their original condition, within 10 days of the original purchase date. The
item is your responsibility until it reaches us. For your
own protection, we recommend that you send the parcel using
a delivery service that insures you for the value of the goods.
For instructions on how to return an order, please view our
Returns information in our Customer Service section.
General
The reproduction of colours is as accurate as the photographic
and production process will allow.
Indemnity
You agree fully to indemnify, defend and hold us, and our
officers, directors, employees, agents and suppliers, harmless
immediately on demand, from and against all claims, liability,
damages, losses, costs and expenses, including reasonable
legal fees, arising out of any breach of the conditions by
you or any other liabilities arising out of your use of this
Website, or the use by any other person accessing the Website
using your shopping account and/or your Personal Information.
All matters concerning and incidental to any offer or agreement
for the purchase and sale of goods from our website shall
be in English and construed and governed according to English
law and the English courts shall have jurisdiction in all
such matters.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY
RIGHTS
top of page
|
|
|
|
 |
|
